Voiply vs Axvoice

In the rapidly evolving landscape of Voice over Internet Protocol (VoIP) services, choosing the right provider is crucial for both residential and business users. Two prominent contenders in this space are Voiply and Axvoice. This comprehensive comparison aims to dissect their offerings, highlighting strengths, weaknesses, and key differentiators to assist you in making an informed decision.

Company Overview

Voiply

Established in 2012 and headquartered in Pittsburgh, Pennsylvania, Voiply has positioned itself as a reliable VoIP service provider catering to small and mid-sized businesses. With a focus on delivering affordable and feature-rich communication solutions, Voiply has garnered a reputation for its user-friendly services and customer-centric approach.

Axvoice

Founded in 2005, Axvoice offers VoIP services tailored for both residential and business users. Based in New York, the company emphasizes cost-effective calling plans and a suite of features designed to enhance communication efficiency.

Pricing and Plans

Voiply

Voiply offers competitive pricing structures, including:

• Business Pro Plan: $15 per month, featuring unlimited U.S. and Canada calling, free auto attendants, HD voice, voicemail to email, and 99.99% uptime.
• Residential Plans: Starting at $8.25 per month (paid annually), providing unlimited calling within the U.S. and Canada.

Voiply’s plans are designed to offer flexibility without long-term contracts, making them suitable for various user needs.

Axvoice

Axvoice presents a range of plans, including:

• Pay-as-you-go Plan: $4.99 per month.
• Unlimited Plan: $14.99 per month, offering unlimited calling within the U.S. and Canada.

Axvoice provides a free adapter with shipping costs included and does not require long-term contracts, although annual prepay options are available.

Features Comparison

Voiply

Voiply’s feature set includes:

• Auto Attendants
• HD Voice
• Voicemail to Email
• Call Forwarding
• Call Waiting
• E911 Support
• Mobile App for Android and iOS

These features are geared towards enhancing business communication efficiency and mobility.

Axvoice

Axvoice offers over 30 calling features, such as:

• Caller ID
• Call Waiting
• Three-Way Calling
• E911 Support
• Voicemail
• Find Me/Follow Me
• Distinctive Ringtones
• Simultaneous Ring on Multiple Device
• Blacklist Function
• Failover Protection

However, Axvoice lacks a proprietary mobile app, requiring users to rely on third-party softphones for mobile access.

Call Quality and Reliability

Voiply

Voiply boasts a 99.99% uptime, ensuring reliable communication services. Customer reviews often highlight the clarity of calls and the stability of connections, attributing these qualities to Voiply’s robust infrastructure.

Axvoice

Axvoice users have reported mixed experiences regarding call quality. While some praise the service for its clarity and reliability, others have encountered issues such as call drops and inconsistent voice quality. These discrepancies may be attributed to varying internet service providers and network conditions.

Customer Support

Voiply

Voiply is recognized for its responsive customer support, offering assistance through various channels, including phone, email, and live chat. The company’s commitment to customer satisfaction is reflected in positive user feedback.

Axvoice

Axvoice provides customer support primarily via email, which has led to some criticism regarding response times and issue resolution efficiency. The lack of immediate support channels may be a consideration for users requiring prompt assistance.

User Reviews and Reputation

Voiply

Voiply has garnered favorable reviews, with users commending its ease of setup, feature-rich plans, and reliable customer support. The company’s focus on small to mid-sized businesses has resonated well with its target audience.

Axvoice

Axvoice’s reputation is mixed, with some users appreciating its affordability and feature set, while others express concerns over customer service and call quality. The company’s Better Business Bureau rating and customer feedback indicate areas for improvement.

Conclusion

Both Voiply and Axvoice offer viable VoIP solutions, each with distinct advantages and considerations.

• Voiply: Ideal for small to mid-sized businesses seeking a comprehensive feature set, reliable call quality, and responsive customer support.